Hard Rock Hotel Desaru Coast

Work with the Revenue, Ecommerce and Business Development team in the implementation of the online campaign (website, SEM and social media) and ensure all relevant communication is available on property platforms. Work within budgets and drive programs to maximize return on investments. Ensure marketing and PR tactics align with brand standards and receive maximum media coverage. Lead all efforts related to the creation and execution of the marketing plan, budget and strategies for the property. Translate brand positioning and attributes into effective marketing communication. Present a professional image to employees, guests, clients, owners and investors. Manage and maintain email campaigns, website and social channel update schedule to ensure all changes/posts are accurate and timely. Work within budgets and drive programs to maximize return on investments. Ensure marketing and PR tactics align with brand standards and receive maximum media...

Solicit new and existing accounts to meet/exceed revenue goals through telephone prospecting, sales calls, site inspections, and written communication. Coordinate and participate in blitzes, expositions, fairs, familiarization trips, site inspections, and other relevant activities.   Coordinate ongoing research of the industry to detect market trends and related information for development of new sales and marketing strategies. Make recommendations to improve potential from various markets. Review and develop guest history records to enhance personalized service for repeat guests. Ensure proper communication between sales and operations departments to satisfy any special group needs. Monitor actual sales, revenues, and expenses to determine variance and assess goal accomplishments, and adjust strategies and forecasts accordingly. Monitor competitive set activities and adjust execution as needed. Ensure an extraordinary experience and create loyalty to the property...

Public Relations Assist in uplifting the image of the hotel to its key stakeholders through various public relations and corporate social responsibility activities and/or events according to the plan set by the hotel. Develop press advisories/ invitations for reviews and follow up on confirmation of attendance.   Compilation of media kits, complete with news release, relevant collateral and photographs with precise captions. Create and update media/press list regularly. To ensure press-clipping compilation, filing, reporting and calculation of press value is done on monthly basis in a coordinated manner. Coordinate to send promotion materials in a timely manner to gain more publicity mileage.  Advertising / Promotions / Sponsorship Copywriting and creative input on development of hotel advertisements and promotional collaterals e.g. flyer, poster and etc. To ensure proper filing of all hotel advertisements with proper documentation. Assist the...

Solicit new and existing accounts to meet/exceed revenue goals through telephone prospecting, sales calls, site inspections, and written communication. Coordinate and participate in blitzes, expositions, fairs, familiarization trips, site inspections, and other relevant activities.   Coordinate ongoing research of the industry to detect market trends and related information for development of new sales and marketing strategies. Make recommendations to improve potential from various markets. Review and develop guest history records to enhance personalized service for repeat guests. Ensure proper communication between sales and operations departments to satisfy any special group needs. Monitor actual sales, revenues, and expenses to determine variance and assess goal accomplishments, and adjust strategies and forecasts accordingly. Monitor competitive set activities and adjust execution as needed. Ensure an extraordinary experience and create loyalty to the property...

Ensure compliance with building and safety codes, and other regulations. Work with local building code officials as required. •  Review contracts and negotiate revisions, changes, and additions with vendors, consultants, clients, suppliers, and contractors. •  Manage relationships with team members; assist in repairing and maintenance issue. •  Ensure quality and timeliness of work performed by contracted vendors. •  Create department budget to include resource quantities, costs, and expenses. •  Monitor actual expenses to determine variance and assess goal accomplishments, and adjust strategies and forecasts accordingly. •  Protect and enhance the value of property assets through appropriate programs and maintenance. Evaluate condition of equipment and property and conduct analysis for capital expenditure needs. •  Balance staffing levels and labour to achieve ideal employee/guest engagement and cost ratio....

Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately Answering screening and forwarding incoming phone calls Receiving and sorting daily mail Be knowledgeable of spa operations, including treatments, packages, and use of all spa equipment.   Set up treatment stations, ensuring all products and equipment are present and equipment is in working order.   Greet guests, confirm services, and escort to treatment room. Ensure medical releases are signed, as required. Conduct pre-treatment consultations. Explain draping procedures to guests and ensure they are followed.   Conduct treatments. Promote and sell treatment products according to guest needs and preferences.   Ensure treatment rooms and stations are maintained before and after each use, including removing all used linen, removing trash, cleaning and disinfecting surfaces, and restocking supplies.   Maintain positive and professional...

Responsibilities: MEETINGS ATTEND/HOST: ·         Host weekly HACCP team meeting (bi-weekly tba) ·         One on one meeting with Executive Chef on daily base ·         Attend Daily Sous Chef briefing with Executive Chef 1000am ·         Attend Daily F&B briefing with F/B Director          2. HYGIENE CHECK WALKS DETAIL: ·         Daily walks to all HACCP related areas ·         Weekly walk with Exec Chef and/or without Exec Sous Chef and Outlet Chef for all kitchens to check on all areas in depth ·         Daily hygiene report with approval by Exec Chef or Exec Sous Chef            3.  PERSONAL HYGIENE IMPLEMENT: ·         Critical Control Points System ·         Control system procedures ·         Evaluation of corrective actions ·         Staff medical records updating system ENSURE: ·         Hand wash basins are available near each work area...

The Chef De Partie is responsible for consistent cooking, preparing, and garnishing of quality food product.  This position is instrumental in maintaining a clean, organized, and harmonious kitchen. Assist in developing recipes and presentation pictures for new menus and standards accurately and always update them. Ensures the hotel cost control policies and procedures are followed. Contributes to overall profits, through prevention of wastage and maximizing use of raw materials Identifies training needs of kitchen subordinates and recommend to CDC and Sous Chef. Create a positive environment in which all employees can maximize their potential. Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance. Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service Assist in hygiene...

Follow kitchen safety procedures at all times.  Follow handwashing and other personal and kitchen sanitation procedures at all times.  Report safety, sanitation, and other similar violations to the chef. Operate, maintain, and clean deep fryer, broiler, stove, steamer, food processor, mixer, slicer, oven, steam table, tilt kettle, waffle iron, flat top grill, and other equipment according to instructions. Set up stations, including utensils, equipment, and other needed items.  Receive and store food according to standards, ensuring all product is rotated and items are stored at proper temperatures.  Review production schedule at the beginning of each shift to ensure all items necessary for preparation are stocked.  Ensure all items are prepared according to recipe cards, plating guides, and photographs. Maintain cleanliness continually by throwing away trash, wiping down work area, cleaning equipment, and returning utensils. Follow...

 Maintains constant surveillance of patrons in the facility; acts immediately and appropriately to secure safety of patrons in the events of emergency; Provides emergency care and treatment as required until the arrival of emergency medical services; Presents professional appearance and attitude at all times, and maintains a high standard of customer service; Performs various maintenance duties as directed to maintain a clean and safe facility; Prepares and maintains appropriate activity reports; Performs miscellaneous job-related duties as assigned.

•  Ensure compliance with building and safety codes, and other regulations. Work with local building code officials as required. •  Review contracts and negotiate revisions, changes, and additions with vendors, consultants, clients, suppliers, and contractors. •  Manage relationships with team members; assist in repairing and maintenance issue. •  Ensure quality and timeliness of work performed by contracted vendors. •  Create department budget to include resource quantities, costs, and expenses. •  Monitor actual expenses to determine variance and assess goal accomplishments, and adjust strategies and forecasts accordingly. •  Protect and enhance the value of property assets through appropriate programs and maintenance. Evaluate condition of equipment and property and conduct analysis for capital expenditure needs. •  Balance staffing levels and labour to achieve ideal employee/guest engagement and cost ratio. •  Attract and select the best talent available from inside or outside...

Ensure compliance with building and safety codes, and other regulations. Work with local building code officials as required.  Review contracts and negotiate revisions, changes, and additions with vendors, consultants, clients, suppliers, and contractors.  Manage relationships with team members; assist in repairing and maintenance issue.  Ensure quality and timeliness of work performed by contracted vendors.  Create department budget to include resource quantities, costs, and expenses.  Monitor actual expenses to determine variance and assess goal accomplishments, and adjust strategies and forecasts accordingly.  Protect and enhance the value of property assets through appropriate programs and maintenance. Evaluate condition of equipment and property and conduct analysis for capital expenditure needs.  Balance staffing levels and labour to achieve ideal employee/guest engagement and cost ratio.  Attract and select the best talent available from inside or outside...

Provide a courteous, professional, efficient and flexible service always, following Standards of Performance. Responsible for all the Band Members uniform and management uniform. Receives dirty uniform from the Band Member and in return issues clean ones. Receives clean uniform from the Laundry, checks for quality of cleaning and pressing, makes sure they are in good condition e.g. no loose hems, open seams, missing buttons, faulty zippers, and other damage.  Follows up with any necessary repairs Reports missing immediately to the Laundry Supervisor, assures the   uniform rapid return. Hangs or folds uniform   by category of uniform number, department and size, completed as a full set. Takes count of new uniforms, checks their quality, labels with Uniform number the ones put into circulation, stores others in uniform storeroom Ensures uniform record cards are up to date with correct entries. Informs the Laundry Supervisor about shortages,...

Supervise department operations.   Maintain regular presence throughout the department. Supervise employees to ensure assigned duties are completed to standard and a positive guest experience is delivered Monitor and evaluate staff performance and deliver recognition and rewards.   Ensure control of all keys required to operate the department. Help create and modify the weekly work schedule, as needed. Ensure the proper handling, maintenance, storage, and security of all department equipment. Supervise and participate in periodic department inventories. Assist Room Attendants in cleaning rooms, as needed.   Maintain awareness of guests in corridors, greeting guests in passing, using names when known, moving carts to allow guests to pass, and turning off vacuum cleaners when guests are present.   Enter guest rooms according to procedures, including respecting Do Not Disturb rooms. Assist Room Attendants in deep cleaning guest rooms. Remove In Room...

Be knowledgeable of spa operations, including treatments, packages, and use of all spa equipment.   Set up treatment stations, ensuring all products and equipment are present and equipment is in working order.   Greet guests, confirm services, and escort to treatment room. Ensure medical releases are signed, as required. Conduct pre-treatment consultations. Explain draping procedures to guests and ensure they are followed.   Conduct treatments. Promote and sell treatment products according to guest needs and preferences.   Ensure treatment rooms and stations are maintained before and after each use, including removing all used linen, removing trash, cleaning and disinfecting surfaces, and restocking supplies.   Maintain positive and professional communication with all staff.   Provide recognition to others, including co-workers, supervisors, managers, and directors. Participate in meetings to learn about global programs, new products and...

  Lead, direct, and manage all department operations.   Maintain regular presence throughout the department.   Establish and maintain accurate inventory records.   Participate in periodic department inventories.   Recommend appropriate actions based on results of inventory reporting.   Monitor operations to ensure consistent sequence of service is followed and all brand standards are properly executed. Build business/market share by developing new ways to promote company and by participating in events to increase sales and profits. Ensure the proper handling, maintenance, storage, and security of all department equipment. Oversee coordination and execution of Rock Spa packages. Oversee cleanliness of treatment rooms, retail area, and dispensary for professional Rock Spa products. Implement Rock Spa training programs and monitor performance. Organize and lead spa reception operations. Monitor and maintain daily schedule.   Resolve scheduling issues, as...

Open and close Rock Shop according to procedures. Ensure cashier station is organized and fully stocked at all times.   knowledgeable of product information, including styles, colors, sizes, materials, and philanthropic components, to explain features and benefits and answer guest questions.   Use suggestive selling techniques.   Maintain counters, showcases, shelves, and racks, ensuring all are free of dust, spots, marks, and damage.   Stock and display merchandise, ensuring items are fully stocked, neatly stacked or hung, and properly priced.   Operate point of sale system.   Reconcile bank at end of shift, ensuing bank is balanced.   Process merchandise returns according to procedures.   Ship guest purchases.   Maintain dressing rooms.   Receive and unpack merchandise shipments.   Follow loss prevention procedures.   Maintain positive and professional communication with all staff.   Provide recognition to others, including...

Assist all department operations.   Maintain regular presence throughout the department.   Responsible for supervising and coordinating all activities of personnel engaged in serving food and beverages as may be assigned. Preparations, service and content of menu items, Coordinates with kitchen on daily or monthly specials and promotions. Establish professional service for VIP as and when required/ Personal-assistant. Check Rock Royalty Level guest preference and choice during stay beside escort to room assigned. Perform Rooming for Rock Royalty Level guests and responsible to overview entitlement and privileges. Establish and maintain accurate inventory records.   Participate in periodic department inventories.   Recommend appropriate actions based on results of inventory reporting. Monitor operations to ensure consistent sequence of service is followed and all brand standards are properly executed. Maintains proper records of Sales,...

Proactively offer guests assistance with baggage in any area of the property.   Upon departure, thank guests and invite them back to the hotel. Orient guests to the property when escorting to guest rooms.   · Place luggage according to guest preference, provide guest room orientation, and offer further assistance before departing.   Store and retrieve luggage for guests.   Assist individuals and groups with check-in, checkout, and room changes. Deliver newspapers, messages, packages, mail, and other items to guest rooms, meeting rooms, and offices.   Ensure property entrance, lobby, and bell closet areas remain clean and orderly.   Utilize bell carts effectively and with caution.   Ensure carts remain clean and in good condition. Request taxis and shuttles for guests, as needed. Notify Front Desk of VIP arrivals. Engage in conversation with guests at property entrance and in lobby areas. Maintain an alert position at post at all times. Work...

Assist guests in finding locations within the property by escorting, when possible, or giving clear directions. Resolve guest complaints using property procedures. Create a positive environment in which all employees have the ability to maximize their potential. Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance. Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service. Participate in Sound Check meetings on each shift. Always smile and offer a warm greeting to all. Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique. Take initiative to offer assistance throughout the property. Operate ethically to protect the Hard Rock brand.   Utilize programs designed to help Save the Planet. Perform duties in...