Bespoke Hotel

·         To greet and escort customers to their tables. ·         To present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies). ·         To prepare tables by setting up linens, silverware and glasses. ·         To inform customers about the day’s specials. ·         To offer menu recommendations upon request. ·         To up-sell additional products when appropriate. ·         To communicate order details to the Kitchen Staff ·         To serve food and drink orders. ·         To check dishes and kitchenware for cleanliness and presentation and report any problems. ·         To arrange table settings and maintain a tidy dining area. ·         To deliver checks and collect bill payments. ·         To carry dirty plates, glasses and silverware to kitchen for cleaning. ·         To follow all relevant health department regulations. ·...

Responsible for Corporate and Travel Agent Room Sales for the hotel. A clear understanding of the hotel's business strategies then set goals and determine action plans to meet those goals. Implements all sales action plans related to my market areas as outlined in the marketing plan. Conducts daily sales calls and arranges site inspection trips to hotels by corporate clients. Able to provide quick and timely responses, immediate communication to the properties, develop professional long-term business relationships. Able to support hotels' service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Accompany sales team on sales calls to potential clients to assist in the development of the account and to access the effectiveness and sales skills of the salesperson. Assess additional training needs based on data gathered and interaction with the sales team from property visits. Attending all...

· To handle daily guest, check in and check out process. · To handle cash payment, and ensure monies are deal with as per company cash handling policy and procedure. · To provide upscale guest service experiences for guest throughout their stay. · To ensure guest are properly greeted upon their arrival. · To monitor daily bookings and ensure assigned rooms are prepared prior to check-in. · To coordinate luggage collection and storage · To ensure special guests, e.g. disabled, elderly, children and VIPs, receive personalized services. · To inform guest on our hotel services, breakfast, dining options and parking accommodations. · To assist daily arrangement of groups booking and arrival. · To examine self-duties, assign tasks and check on progress. · To maintain friendly relationships with all hotel guest. · To answer the telephone in a timely and professional manner accordance to hotel standards. · To make reservations over the phone and in person. · To...