SOFITEL KUALA LUMPUR DAMANSARA

Assist the Director of Talent & Culture to d evelop job descriptions and policies and procedures. Ensures that necessary prior preparations are made for all in-coming new hires. Explaining human resources policies, procedures and benefits to new employees. Ensures that all new employees receive a warm welcome and are well attended to on their 1st day of employment. Maintains a monthly register on new hires. Manage the preparation of employment contracts, confirmation letters, disciplinary, promotion letters. Ensures that all documents are filed in the personnel files in a timely manner. Handles the monthly payroll for the hotel and ensures that monthly time sheet attendance and leave forms are distributed and returned on a timely manner for payroll processing. Ensure up to date and accurate information is fed into the payroll system. Update leave records on a timely basis and provide a monthly update to all Head of Departments, including the General Manager....

Greet and welcome guests in a warm and friendly manner. R ecords daily arrival of guests on the guest rooming list during breakfast period. Always thank and give fond farewell to guests conveying anticipation for their next visit. Check the reservation book for reservations for the next meal period. Distribute reservations among all servers equally, informing them of all information necessary. Example, Birthdays, anniversaries, bill not to be taken to the table or any other unusual requests. Always answer the phone according to the telephone etiquette standards by using a friendly tone and being informative. To answer guests’ inquiries accurately and promptly. To have complete knowledge of all food and beverage menus: The ingredients; the preparation; how items are served and with what; know your prices; know the daily specials.  If there are any guests complaints, retrieve a manager or supervisor immediately. Follow hotel rules and...

  Maintain an excellent appearance and grooming standards at all times. Checks the daily arrival list for VVIP's or guests with special need. To be present at the Concierge/Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested. Assists guests with luggage to the front desk.  Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner. Tag baggage it and return the identification slips to  guests. Escorts guests to room, placing luggage in room assigned by front desk. Inspects guest room for order and adequate supplies and informs guests of room amenities. Delivers faxes, messages and packages rooms and other offices. Ensure the efficient delivery and collection of group luggage.   Ensure that the guest has verified that all luggage has been accounted. Assist guest with long term luggage storage requests / Left luggage requests. Update and file the...

Greet guests in a friendly and courteous manner and according to Sofitel’s greeting standards. Present a positive, professional, and courteous image, to ensure guest satisfaction. Schedule guest appointments. Arrange workstation, treatment room, and drapes.  Monitor stock levels of oils and creams and ensures that par stock levels are maintained at all times. Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent hotel information. Provides individualized bodywork treatments that meet the guests needs and expectations.    Obtains the basic medical history for a client, assesses any problems or conditions and suggests appropriate therapy based on current health of client. Assess guest needs and inquire about contraindications like any allergies, high blood pressure, and pregnancy before beginning the service. Maintains spa and treatment room appearance, cleanliness according to standard operating procedures. Maintain...

Ensure all bar team members are impeccably presented and adhere to the correct uniform standards. Maintain an effective bar service with an emphasis on high quality, efficient service. Check that Guest service standards are set, implemented and monitored, and continuously evaluated. Lead and manage the bar team effectively and professionally. Set-up of the outlet in accordance with the pre-determined standards of the operation. Inspect all aspects of the outlet environment ensuring compliance with standards of cleanliness and order and direct respective personnel to rectify deficiencies immediately. Inspect quality and amounts of garnishes, ensuring agreement to departmental standards. Anticipate guest's needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Resolve guest complaints, ensuring guest satisfaction. Ensure that transfer slips and spill sheets are filled out and distributed in accordance with departmental standards....