STEG HOTEL

Assist the Front Office Manager / Assistant Front Office Manager in the day-to-day operation of the hotel in maintaining all standards of guest service Primarily responsible to ensure that  Front Office  shifts are run efficiently, providing outstanding  guest  service, assisting all  Front Office staff  and maintaining a calm, professional environment at all times. Supervises and  assign duty roster  for F/O personnel. Responsible for  VIP  movement in the  Hotel . Greets the VIP guests of the hotel. As directed by the  Front office Manager , Assistant Front Office Manager Performs special services for VIP Guest’s. Assists in VIP’s  arrival   departure  in absence of guest relation officers. Checks cleanliness of lobby and  public areas , lights and as well as front office staff in proper and orderly appearance and behaviour. Checks on  registration cards  of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers...

1.  RESPONSIBILITIES   Welcome and greet guests Answer and direct incoming calls Inform guests of hotel rates and services To make and confirm reservations for guests Ensure proper room allocation Register and check guests in Confirm relevant guest information Verify guest's payment method Verify and imprint credit cards for authorization Issue room keys and direct guests to their rooms Maintain clear and accurate records of guest room bookings Compute all guest billings, accurately post charges to guest rooms and house accounts Receive and transmit messages for guests Retrieve mail, packages and documents such as faxes for guests Listen and respond to guest queries and requests both in-person and by phone Provide accurate information about local attractions and services Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests Complete and...

Make lists of potential clients and conduct surveys to identify customers actively seeking a hotel. Contact customers via calls or arranged meetings to discover their needs and requirements. Prepare and present sales proposal to potential clients, highlighting the best features and qualities of the hotel. Provide customers with a list of available services and their accompanying prices and offer discounts when necessary. Assist clients in selecting the most appropriate service that best meet their specifications and needs. Oversee the booking and reservation of space in a hotel to ensure availability and proper arrangement. Collaborate with other hotel staff to ensure clients have a good time. Monitor the customer service quality of the hotel to ensure customers are tended to appropriately. Conduct price negotiations with customers on behalf of the hotel management to reach a favorable bargain for both parties. Process and facilitate requests...

Supports the successful execution of all operations in the hotel operations departments and outlets (may include Front Office, Housekeeping, Maintenance). Communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures; disciplining Team Members. Provides oversight to ensure that STEG standards and procedures are being followed in all operational departments. Achieves guest services operational objectives by contributing information and recommendations to strategic plans and reviews, including but not limited to productivity, quality, customer-service standards, resolving problems, identifying trends and assisting with implementing change. Attend and contribute to periodic meetings to maintain favorable working relationships among team members and promote maximum team morale, productivity, and efficiency. Maintains a safe, secure, and healthy environment by establishing, following, and enforcing safety...