Eastin Hotel Penang

-Providing technical support related to both hardware and software -Prepare and maintain documents particularly for company policies and procedures -Install new hardware or software to keep an organization’s data storage and communication up to date -Provide user assistance on a daily basis

Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. Processes reservations from the sales office, other   hotel   departments, and travel agents. Knows the type of rooms available as well as their location and layout. Knows the selling   status , rates, and benefits of all   packages   plans . Knows the   credit   policy of the hotel and how to code each reservation. Creates and maintains reservation records by date of arrival and alphabetical listing. Determines   room rates   based on the selling tactics of the hotel. Prepares letters of confirmation. Communicates   reservation information to the   front desk . Processes cancellations and modifications and promptly relays this information to the front desk. Understands the hotel's policy on   guaranteed reservations   and   no-shows .

Under the general guidance and supervision of the Executive Chef and within limits of established Eastin Hotel Penang policies, assist in overseeing and directing all aspects of the kitchen operation.

A Bellman’s main duty is carrying luggage for the guests as they come to or leave the hotel. Attend the main entrance door and welcome/farewell guests, arrange and manage transfers, help guests with directions and perform as the first and last impression for them. Upon check-in, escorting guest to their respective rooms and explaining the rooms’ features is also a daily task.

Responsible in providing front desk services to guests, processing guest payments and acting as an information source on various matters.

Perform maintenance on building facilities including rooms, such as air-Cond, carpentry, electrical, flooring, heating and cooling, painting, plumbing, windows and doors, etc.