Eastin Hotel Penang

Handle the safekeeping, recording, collection of all keys and pagers held in the Housekeeping Office to ensure a safe and secure work environment Answer the telephone according to hotel's standards and record incoming requests and messages in order to communicate this information to concerned in a timely fashion Receive Lost and Found items and record and store them as per standard. Handle the claiming and clearing of any Lost and Found items Prepare attendance sheet for payroll before 25th of the month and submit to Accounts Department Control cleanliness and tidiness of the Housekeeping Office and file Housekeeping records and reports as per Housekeeping guidelines Communicate effectively and clearly any requests or maintenance to related departments to ensure smooth Housekeeping operation Handle ‘DND’ rooms. Ensure to call the Guest by 15:00hrs and ask for service. Handle babysitting requests as per hotel's standards Check office supplies, stock level of all...

Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. Processes reservations from the sales office, other   hotel   departments, and travel agents. Knows the type of rooms available as well as their location and layout. Knows the selling   status , rates, and benefits of all   packages   plans . Knows the   credit   policy of the hotel and how to code each reservation. Creates and maintains reservation records by date of arrival and alphabetical listing. Determines   room rates   based on the selling tactics of the hotel. Prepares letters of confirmation. Communicates   reservation information to the   front desk . Processes cancellations and modifications and promptly relays this information to the front desk. Understands the hotel's policy on   guaranteed reservations   and   no-shows .

Responsible in providing front desk services to guests, processing guest payments and acting as an information source on various matters.