Best Western i-City Shah Alam

Report directly to the Front Office Manager and concurrently responsible to the General Manager on all matters of importance affecting guest services and general hotel operations. Has a very close working relationship with Front Office Manager. Co-ordinate and co-operate with all other departments as and when required and has a good working relationship with all Heads of Department and the Sales and Marketing team. Has a strong relationship and interaction with all hotel guests, visitors and members of the local community. Handle all levels of associates professionally. The Duty Manager should present himself/herself as a senior representative of managers in the handling of all guest requests and complaints concerning services affecting the hotel operations. Assist, help and supervise the Reception, Reservation and call centre Ensure there is a healthy and strong communication link between the various Front Office divisions and other departments.  ...

Report directly to the Front Office Manager and concurrently responsible to the General Manager on all matters of importance affecting guest services and general hotel operations. Has a very close working relationship with Front Office Manager. Co-ordinate and co-operate with all other departments as and when required and has a good working relationship with all Heads of Department and the Sales and Marketing team. Has a strong relationship and interaction with all hotel guests, visitors and members of the local community. Handle all levels of associates professionally. The Duty Manager should present himself/herself as a senior representative of managers in the handling of all guest requests and complaints concerning services affecting the hotel operations. Assist, help and supervise the Reception, Reservation and call centre Ensure there is a healthy and strong communication link between the various Front Office divisions and other departments. Is...

Scope of Work Responsible for planning, directing, organizing, leading and controlling the activities and resources of the Department to achieve the highest standards of cleanliness, guest comfort and satisfaction in the most effective and efficient manner Report To                   :           Operations Manager Responsible For         :           Housekeeping Supervisor     Key Accountabilities Prepare Department annual budget To hire, train, lead and develop staff of the Housekeeping Department To monitor and control Housekeeping monthly operating expenses inclusive of payroll cost Monitor and ensure all linen par level is sufficient at all times Monitor and ensure all cleaning material and guest supplies is sufficient at all times To conduct frequent checks on all areas of the Hotel especially guest rooms, corridors, public toilets, function rooms and all F & B outlets To set up and organize on going deep...