Capri by Fraser Johor Bahru

• Respond and attend to guest repair requests. • Welcome and acknowledge all guests according to company standards, anticipate and address guests. • Understand and operate advanced electrical, plumbing, refrigeration, and boiler systems. • Communicate with different types of people to comprehend what they want and to provide them with information and assistance. • Check for new maintenance requests from the PMS (Property Management System) and update remarks once the task is completed. • Update the maintenance work order form / Job card and file them. • Ability to interpret readings from meters & gauges and other measuring units. • Ability to prioritize and organize work assignments. • Ability to work under pressure situations and exercise good judgment. • Ability to focus attention on details, speed, and accuracy. • Ability to maintain the confidentiality of hotel guests and pertinent hotel information. • Ability to ensure the...

Welcome guests during check-in and give a fond farewell to guests while checkout. Handling guest complaints and concerns in an efficient and timely manner. Overseeing VIP guests, arrivals, and departures. Coordinating and multi-tasking job duties in a busy environment. Should possess detailed information about the Hotel, city as well as the competition. Detailed information regarding arrivals and room requirements. Have up-to-date information on daily room occupancy. Providing excellent customer service as per hotel standards. Greeting guests as they enter and exit the hotel. Providing information regarding the Hotel, town attractions, activities, etc. Check on VIP reservations, and complete their pre-registration formalities. Allocate rooms to all arriving guests. Maintain up-to-date information on room rates, current promotions, offers, and packages. Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to...

Assist Finance Manager with the smooth and efficient running of the Finance Department by ensuring all Hotel’s policies and procedures are strictly adhered to. Provide timely and accurate month-end financial statements. Assist the Finance Manager in Forecasting/Budgeting and assist Department Heads in producing their annual budgets. Supervise and ensure smooth function in areas; General Ledger, Accounts Payable, Accounts Receivable, Credit Control, Cashiering, Income Audit, Cost Control, Stores, and Receiving. Proper maintenance of Fixed Assets Register and tagging exercise to ease fixed assets/operational equipment identification with physical assets sighted on a quarterly basis. Prepare and submit tax returns (SST/TTX/WHT) or surveys by respective government departments on a timely basis. Coordinate internal or external audits, month-end/year-end closing of annual accounts, and statutory reporting. Ensure renewal of all licenses, contracts, insurances, etc. done on...

Preparing, cooking, and presenting high-quality dishes within the specialty section Assisting the Head Chef and Sous Chef in creating menu items, and recipes and developing dishes Preparing meat and fish Assisting with the management of health and safety Assisting with the management of food hygiene practices Managing and training any Commis Chefs Monitoring portion and waste control Overseeing the maintenance of kitchen and food safety standards