ANGSANA TELUK BAHANG

The Chief of Security who reports to the Director of Human Resources oversees all security operations of the property to safeguard the security interest of the physical assets, guests and associates by implementing effective safety and security policies and procedures. Job Description Responsibilities Builds an efficient team of associates that is proactive in safeguarding company’s assets and preserving the safety of the guests and associates. Ensures that all associates have complete understanding of the hotel’s safety and security policies and procedures, and their adherence to internal controls, policies and procedures. Liaises with the relevant authorities on any arising issues pertaining to safety and security matters of the organisation. Analyses and works on areas of concern to strengthen internal processes and minimise risk of loss. Conducts investigations on any safety and/ or security breach, loss prevention cases, workplace...

The Demi Chef de Partie supports the Chef de Partie in creating optimum guest satisfaction by providing the highest standard of food quality and presentation at the same time maximising the profit margins through effective management of the relevant kitchen operation. Responsibilities Assumes control of all subordinate kitchen associates to ensure that all day to day operational matters are handled timely to exceed guests’ expectations on behalf of the Chef de Partie. Works closely with service operations in ensuring that specific outlet operations function efficiently. Monitors the consistency of preparation and presentation in relevant food production area to ensure that they conform to the requisite standards. Supports the Executive Chef in menu planning as directed, utilising sales analysis and menu engineering techniques accordingly. Role model the adherance to the standards of hygiene and cleanliness in all kitchen and related areas....

Bartender is responsible to look after the bar stations and keeps good track of the beverage inventory. A Bartender creates exquisite and creative drinks for our guests to indulge. Job Description Responsibilities Has excellent knowledge in terms of alcoholic or non-alcoholic beverages and good bartending skills. Interacts with guests to assess their preference and creates drinks that are satisfying for our guests. Has good up-sell and persuasion skills to increase revenue and achieves high levels of guest satisfaction. Maintain a high standard of cleanliness and per hotel standard at the bar station and the back of house. Ensure the presentation of the drink is appetizing and visually appealing every time. Requirements Good interpersonal skill and team-oriented person Able to read and communicate in English Willing to work on shift rotation Must have the right to work in Malaysia Only successful candidates will be...

The F&B Server is responsible to escort guests from the entrance to the table and perform an excellent sequence of services to ensure maximum guests' satisfaction including answering to the phone and take reservations. Responsibilities Greets the guests and guides them to their table. Interacts with the guests to know their preference and provides good recommendations from the menu. Has the ability to multitask in handling guests and answering inquiries from guests through the phone. Monitors the status of each table and assists in the turnover of the table in order to minimise the waiting period for our guests before being seated. Handles food according to the Food Safety Standards and maintains the cleanliness of the outlet as per hotel standards. Takes ownership to solve problems and follow through complaints efficiently. Supports the Food and Beverage operations as and when the need arises. Requirements Sound knowledge of working...

The Spa Therapist performs body massage, body treatments and beauty treatments according to treatment menu to Spa guests in a professional manner based on company’s standard. Responsibilities Provides body massages, body treatments, facials, manicures, pedicures, and hair care for guests. Maintains standard services that have been established by the Spa Academy. Prepares products required for treatments hygienically and in accordance to the established recipes. Projects a professional image and pleasant disposition to enhance guests’ experience at all times. Ensures that all guests and visitors of the Spa leave with a pleasant experience. Requirements Secondary education or related certification Experience and passing the basic Thai Massage Course will be an added advantage Detailed knowledge of working practices of Spa Able to maintain consistent performances under pressure Must have the right to work in Malaysia...

The Gallery Supervisor directs and controls all activities of subordinates ensuring the Gallery meets standard and guest satisfaction objectives. Responsibilities Being fully conversant with all Angsana Spa/ Gallery services and facilities in order to be able to make helpful recommendations and to be able to upsell Spa services and cross-sell Spa products. Ensures Spa retail items are attractively displayed to maximise sales. Builds an efficient team of subordinates by taking an active interest in their welfare, safety, and security, training and development. Prepares all department reports and correspondences accurately and punctually. Ensures proper procedures between accounting and operations are executed in an effective manner in the area of coordination. Requirements College diploma or related certification Strong administrative and organisational skills Ability to lead, motivate and develop teamwork Detailed knowledge of working...

The Gallery Sales Assistant conducts selling, presents merchandise and provides necessary information to guests in order to ensure sales budget is met or exceeded as well as to enhance and capture business to Spa & Gallery and to increase capture rates and the number of guests. Responsibilities Attends to guests, performs selling and executes upselling strategies in order to achieve sales budget. Ensures that the Gallery is always presentable with the excellent visual display being maintained. Performs non-retail and/ or administrative task lists as assigned by superior effectively. Ensures that all cashiering functions are carried out in accordance with accuracy, honesty and submits the daily deposit envelope as per the standard procedure. Upselling gallery promotion and membership program to maximise revenue and increase the average rate per transaction. Requirements Secondary education or related certification Strong selling skills...

The Food and Beverage Captain is responsible to look after the outlets and performs excellent service sequences correctly at all times to ensure maximum guest satisfaction. Responsibilities Has excellent knowledge in terms of Food and Beverage especially the menu and ongoing promotion in the outlet. Interacts with guests on a professional ground to obtain genuine feedback from guests in regards to the food and drink quality of the outlet. Anticipates and acts on guests’ needs and special requests promptly and tactfully. Has the ability to participate and assists servers in the outlet during a busy moment to ease the sequence of service. Monitors the order docket and communicates with the kitchen associates to ensure food is served on a timely basis. Ensures to present an accurate final bill to guests and handle payment carefully. Requirements Sound knowledge of working practices in Food and Beverage Department Entertaining and...

Recreation Attendant conducts activities and maintains the cleanliness and functionality of the recreational equipment. Responsibilities Administrate the record for recreation equipment and guides guests to use the recreation equipment properly for safety purposes. Promotes hotel’s recreational activities and programs for guests. Creates a fun and relaxing atmosphere and at the same time provides professional services to our guests. Responds to accidents and emergencies according to hotel’s safety and security policy. Be observant and removes obstacles that endanger the recreation ground to promote hazard-free recreation area. Requirements 1 or 2 years of working experience in the same field in the hotel line Good interpersonal skill and team-oriented Able to read and communicate fluently in English Willing to work on shift rotation Must have the right to work in Malaysia Only successful candidates will be...

Security Officer ensures the security and safety of the associates and guests in the hotel. Responsibilities Secures the hotel premises and patrols the hotel according to the departmental standard. Monitors the movement of contractors and outsiders by registering their personal details before entering the hotel. They are required to wear the name tag when entering the hotel and return the name tag upon leaving. Enforces the Occupational Health and Safety rules set by the hotel. Checks the bags or personal belongings of contractors and associates upon leaving the hotel premises. Reports to the Security Supervisor if trespasser or danger is spotted within the hotel premises. Requirements 1 or 2 years of security experiences in hotel line Physically fit and team-oriented Able to read and communicate in English Willing to work on shift rotation Must have the right to work in Malaysia Only successful candidates will be contacted

Housekeeping Attendant cleans and services guests’ rooms efficiently. Responsibilities Makes guests feel at home and guarantees guest satisfaction by providing a clean and well-serviced room as per the hotel’s standard upon their arrival. Ensures guests’ extra requests in terms of amenities and linens are attended promptly without delay. Interacts with guests’ moderately and professionally to obtain guests’ genuine feedback and updates the Housekeeping Supervisor. Handles minor complaints and reports to Housekeeping Supervisor. Handles lost and found items with care according to the hotel’s policy. Requirements 1 or 2 years of working experience in the same  field in the hotel line Pleasant personality Good interpersonal skill and team-oriented person Able to read and communicate in English Willing to work on shift rotation Must have the right to work in Malaysia Only successful...

Housekeeping Supervisor ensures the front and back of house are cleaned and maintained according to hotel standards and departmental procedures. Responsibilities To ensure rooms prepared are up to brand standards which create exceptional experiences among our guests. Provides effective supervision and training to develop passionate and committed Housekeeping associates. Practices open communication with other departments and within the department to ensure a smooth working process. In charge of maintaining the condition and stock of the Housekeeping equipment/ materials and hotel linens. Takes ownership to resolve problems and complaints effectively and reports to the Executive Housekeeper. Conducts regular checks and participates in the cleaning process to ensure that the department, storeroom, and rooms are in tip-top condition. Requirements 2 or 3 years of experiences as a Housekeeping Supervisor or any similar position Added value...

The Front Office Manager is responsible for directing, controlling and coordinating all Front Office operations to provide efficient, prompt, proactive and courteous services, thereby ensuring the hotel achieves its financial and guest satisfaction objectives. Responsibilities Directs and controls all subordinate Front Office associates to ensure that day-to-day operational matters are handled on time and guest expectations are met. Oversees the service standards in all Front Office areas ensuring that they conform to the requisite standards and exceeds guests’ expectations. Controls the maintenance and updating of guest history files and disbursement of relevant information ensuring guest requests and preferences are implemented whenever possible. Works closely with other departments to ensure all guests’ requests are delivered immediately based on the established standards and maintenance issues are resolved on a timely manner. Reviews current...

Resort Host assists the Front Office Manager in all Front Office activities and handles to guests’ requests promptly and professionally. Responsibilities Connects with the guests on a personal level while answering calls. Handles guests’ requests and complaints personally and takes ownership in making their stay with us exciting and memorable. Masters the guests’ details, room status, and reservation status in order to perform smooth check-in or check-out. Practices suggestive selling techniques to sell rooms and to promote other services in the hotel. Performs cashiering tasks diligently and efficiently. Requirements 1 or 2 years of experiences in frontline or any related experiences dealing with guests Pleasant personality Good interpersonal skill and team-oriented person Able to read and communicate in English Willing to work on shift rotation Must have the right to work in Malaysia Only successful...