ANGSANA TELUK BAHANG

The Chief of Security who reports to the Director of Human Resources oversees all security operations of the property to safeguard the security interest of the physical assets, guests and associates by implementing effective safety and security policies and procedures. Job Description Responsibilities Builds an efficient team of associates that is proactive in safeguarding company’s assets and preserving the safety of the guests and associates. Ensures that all associates have complete understanding of the hotel’s safety and security policies and procedures, and their adherence to internal controls, policies and procedures. Liaises with the relevant authorities on any arising issues pertaining to safety and security matters of the organisation. Analyses and works on areas of concern to strengthen internal processes and minimise risk of loss. Conducts investigations on any safety and/ or security breach, loss prevention cases, workplace...

Resort Host assists the Front Office Manager in all Front Office activities and handles to guests’ requests promptly and professionally. Responsibilities Connects with the guests on a personal level while answering calls. Handles guests’ requests and complaints personally and takes ownership in making their stay with us exciting and memorable. Masters the guests’ details, room status, and reservation status in order to perform smooth check-in or check-out. Practices suggestive selling techniques to sell rooms and to promote other services in the hotel. Performs cashiering tasks diligently and efficiently. Requirements 1 or 2 years of experiences in frontline or any related experiences dealing with guests Pleasant personality Good interpersonal skill and team-oriented person Able to read and communicate in English Willing to work on shift rotation Must have the right to work in Malaysia Only successful...

The Front Office Manager is responsible for directing, controlling and coordinating all Front Office operations to provide efficient, prompt, proactive and courteous services, thereby ensuring the hotel achieves its financial and guest satisfaction objectives. Responsibilities Directs and controls all subordinate Front Office associates to ensure that day-to-day operational matters are handled on time and guest expectations are met. Oversees the service standards in all Front Office areas ensuring that they conform to the requisite standards and exceeds guests’ expectations. Controls the maintenance and updating of guest history files and disbursement of relevant information ensuring guest requests and preferences are implemented whenever possible. Works closely with other departments to ensure all guests’ requests are delivered immediately based on the established standards and maintenance issues are resolved on a timely manner. Reviews current...

The Gallery Sales Assistant conducts selling, presents merchandise and provides necessary information to guests in order to ensure sales budget is met or exceeded as well as to enhance and capture business to Spa & Gallery and to increase capture rates and the number of guests. Responsibilities Attends to guests, performs selling and executes upselling strategies in order to achieve sales budget. Ensures that the Gallery is always presentable with the excellent visual display being maintained. Performs non-retail and/ or administrative task lists as assigned by superior effectively. Ensures that all cashiering functions are carried out in accordance with accuracy, honesty and submits the daily deposit envelope as per the standard procedure. Upselling gallery promotion and membership program to maximise revenue and increase the average rate per transaction. Requirements Secondary education or related certification Strong selling skills...

The Spa Therapist performs body massage, body treatments and beauty treatments according to treatment menu to Spa guests in a professional manner based on company’s standard. Responsibilities Provides body massages, body treatments, facials, manicures, pedicures, and hair care for guests. Maintains standard services that have been established by the Spa Academy. Prepares products required for treatments hygienically and in accordance to the established recipes. Projects a professional image and pleasant disposition to enhance guests’ experience at all times. Ensures that all guests and visitors of the Spa leave with a pleasant experience. Requirements Secondary education or related certification Experience and passing the basic Thai Massage Course will be an added advantage Detailed knowledge of working practices of Spa Able to maintain consistent performances under pressure Must have the right to work in Malaysia...

Responsibilities Produces, articulates and implements competitive sales and marketing strategies and tactics successfully in conjunction with revenue management, marketing communications and the sales team. Directs the coordination of ongoing assessment of the travel industry to identify market trends and uncertainties, and related information for development of strategies for the competitive hotel environment. Responsible for leading and driving top line revenue for traditional sales segments to include group, volume transient & catering. Develops and implements a marketing communications plan designed to achieve the desired positioning of the hotel, as well as manage the sales & marketing budget that supports all initiatives. Ensures seamless events from acquisition to delivery through the synergy between the Sales & Marketing and operations team. Motivates and supports the team effectively in the drive to solicit business opportunities. Plans,...

The Stewarding Supervisor supports the Chief Steward in directing, controlling and coordinating all Stewarding activities in ensuring that the Food and Beverage operations can function efficiently by delivering the highest standard of cleanliness according to hotel’s procedures. Job Description Responsibilities Directs and controls Stewarding associates to ensure that all day to day operational matters are handled timely to exceed guests’ expectations. Oversees the execution of Stewarding’s operational standards to ensure that they conform to the requisite standards. Liaises with all relevant departments to ensure that the operation runs smoothly in areas of joint responsibilities. Supports the preparation of the department’s annual budget. Monitors and controls the hotel’s OE inventory, scheduling and coordinating inventory management activities. Requirements Secondary school education Sound knowledge of working practices of the Stewarding Department...

Housekeeping Attendant cleans and services guests’ rooms efficiently. Responsibilities Makes guests feel at home and guarantees guest satisfaction by providing a clean and well-serviced room as per the hotel’s standard upon their arrival. Ensures guests’ extra requests in terms of amenities and linens are attended promptly without delay. Interacts with guests’ moderately and professionally to obtain guests’ genuine feedback and updates the Housekeeping Supervisor. Handles minor complaints and reports to Housekeeping Supervisor. Handles lost and found items with care according to the hotel’s policy. Requirements 1 or 2 years of working experience in the same  field in the hotel line Pleasant personality Good interpersonal skill and team-oriented person Able to read and communicate in English Willing to work on shift rotation Must have the right to work in Malaysia Only successful...

Housekeeping Supervisor ensures the front and back of house are cleaned and maintained according to hotel standards and departmental procedures. Responsibilities To ensure rooms prepared are up to brand standards which create exceptional experiences among our guests. Provides effective supervision and training to develop passionate and committed Housekeeping associates. Practices open communication with other departments and within the department to ensure a smooth working process. In charge of maintaining the condition and stock of the Housekeeping equipment/ materials and hotel linens. Takes ownership to resolve problems and complaints effectively and reports to the Executive Housekeeper. Conducts regular checks and participates in the cleaning process to ensure that the department, storeroom, and rooms are in tip-top condition. Requirements 2 or 3 years of experiences as a Housekeeping Supervisor or any similar position Added value...

The Commis assists in creating optimum guest satisfaction by providing the highest standard of food quality and presentation according to hotel procedures. Responsibilities Prepares and presents food in relevant food production area conforming to the requisite standards. Collaborates with other members of the department in ensuring that operational matters are handled timely to exceed guests’ expectations. Conforms to the standards of hygiene and cleanliness in all kitchen and related areas. Maintains a professional and positive working experience in delivering exceptional culinary experience at all time. Completes mise-en-place and preparation procedures ensuring the elimination of potential wastages. Requirements Hospitality or Culinary school graduate Sound knowledge of working practices of the kitchen Able to perform independently as well as a contributing team player Must have the right to work in Malaysia Only successful candidates will be...