TRAVELODGE CITY CENTRE

Responsibilities: Conduct daily briefings and ensure that all information is well received b team members. Check that all Front Office staffs report to work punctually and are well groomed before each of their shift. Communicate all log entries by Duty Manager and staff to ensure that all issues and concerns raised are closed with thorough follow up actions. Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to. Liaise with Sales & Distribution Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible. Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates. Liaise with Finance Department to ensure that credit procedures are properly carried out. Review rooming...

Responsibilities: Manage and assist day to day Front Office operation smoothly and systematically, eg. check-in / check-out / cashiering and etc. Able to handle general administration and prepare daily, weekly and monthly report of the Front Office Department. Handles phone calls, reservation's email and OTA bookings. Manages and motivates the Front Office team in order to provide a high standard of service to hotel guests. Ensure consistent compliance of hotel standard of operating. Ensure delivery of quality customer service at any time. Able to multitask and well verse in reservation process. Willing to work on shifts, weekends and public holidays. Requirements: Minimum 1 year working experience of similar capacity in Front Office Fluent in English and Bahasa Malaysia. (Able to speak in Mandarin will be an added advantage.) Pleasant personality and friendly Proficiency in PMS and MS Office Knowledge in using...

Job description Responsibilities: To direct and supervise all activities within Hotel to ensure guest satisfactions delivered. To maintain cleanliness in lobby and Front Office department throughout the shift particularly during shift change and commencement of morning operations. To handle all guest complaints with tack and diplomacy at all times. To coordinate efficient handling of incoming phone calls, email and messages. Liaise with security on patrols of hotel and to act on all emergency situations in accordance with policy ensuring law, order and safety are maintained. To conduct efficient hand over on preceding and following shifts with emphasis on matters requiring follow-up action. To coordinate with night shift staff in preparation of all updates and reports. To ensure all areas of Hotel are prepared for the start of business each day. To ensure proper policies and procedures are followed at all times in relation to all...

Job description KEY RESPONSIBILITIES: Supervise work activities of cleaning personnel to ensure clean, orderly, and attractive rooms in hotels, hospitals, educational institutions, and similar establishments. Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action. May purchase housekeeping supplies and equipment, take periodic inventories, screen applicants, train new employees, and recommend dismissals. - Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness - investigates complaints regarding housekeeping service and equipment, and takes corrective action - Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments - Coordinates work activities among departments - Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate...

Job description Responsibilities Support the full spectrum of mechanical and technical operations of the building which includes electrical, air conditioning, plumbing, & carpentry. Ensure the building electrical, fires, & safety is in compliance with regulations set by the local authorities. Respond to maintenance issues immediately upon notification. Carry out basic troubleshooting/repairing/maintaining guest room & common area such as cement touch up, painting work, electric/electrical item, plumbing, air conditioning, generator, carpentry, gardening. Assist with task assigned by the operational team on a daily basis. Conduct weekly/monthly/yearly check on the condition of furniture, fixtures, air condition, electrical parts & fittings and ensure in good condition, repair and replaces if needed and consolidate monthly report. Conduct inventory checks to ensure stock balance and in proper records. Understand and operate advanced...