PARKROYAL Penang Resort

About Pan Pacific Hotels Group
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Pan Pacific Hotels Group is a member of Singapore-listed UOL Group Limited, one of Asia’s most established hotel and property companies with an outstanding portfolio of investment and development properties.


Based in Singapore, Pan Pacific Hotels Group owns and/or manages more than 50 hotels, resorts and serviced suites including those under development in 31 cities across Asia, Oceania, North America and Europe.


Voted “Best Regional Hotel Chain” by readers in Asia from 2017 to 2020, Pan Pacific Hotels Group comprises three brands: Pan Pacific, PARKROYAL COLLECTION, and PARKROYAL. 


Sincerity is the hallmark of Pan Pacific Hotels Group. The Group is known to its guests, partners, associates and owners for its sincerity in people and the sense of confidence which alleviates the stresses of today’s complex world.

 

​​​​​​​泛太平洋酒店集团


泛太平洋酒店集团是新加坡上市企业华业集团有限公司的成员之一。华业集团是亚洲业务最广泛、发展最完善的酒店及物业管理公司之一,以大量优质的物业投资与开发项目成为行业翘楚。
泛太平洋酒店集团总部位于新加坡,旗下拥有和管理50多家酒店、度假村及高级服务公寓,足迹遍布亚洲、欧洲、大洋洲及北美31个城市。


2017至2020年,泛太平洋酒店集团荣获亚洲知名媒体的读者所选出的“最佳区域连锁酒店”称号。泛太平洋酒店集团旗下共有三个品牌:泛太平洋(Pan Pacific)、宾乐雅臻选(PARKROYAL COLLECTION)、及宾乐雅(PARKROYAL)。


泛太平洋酒店集团饱受嘉奖,在当今这个高压快节奏的世界中仍然让宾客、员工、业主及合作伙伴感到品牌致力于“真诚以待”的处事基准。这份长久以来所建立的信任,不仅来自于集团用心追求完美的运营流程和管理制度,更来自于员工铭记于心的集团价值观“真诚以待,共造最好的你我”的落实。集团以诚挚用心为一切行事基准,以最好的自己回馈顾客的信赖。

Jun 20, 2024
Full time
PARKROYAL Penang Resort Batu Ferringhi, Penang, Malaysia
Responsibilities: Maintain professional standard in grooming and customer service. Build and maintain professional relationships with existing and new clients. Professionally represent the hotel to the public. Carry out beauty treatments with care and follow company's standard. Equipped with knowledge about the variety of spa services in the market ranging from body treatments, facials, massages, waxing, and manicure/pedicure. Promote and sell products suitable for client's needs. Be updated with all spa promotions. Give excellent and personalized customer service while handling treatments and consultations. Maintain hygiene and equipment and sample inventory of products. Ensure both retail and professional product stock is well maintained, update on stock cards to constant monitor the stock level Acknowledge and respond to customer enquiries, needs, and expectations. Requirements: Proven work experience as a Spa therapist....
Jun 20, 2024
Full time
PARKROYAL Penang Resort PARKROYAL Penang Resort, Batu Ferringhi, Penang., Batu Ferringhi, Penang, Malaysia
Responsibilities: Collaborate with the Director of Sales and Marketing to develop the annual Business Plan, Hotel Budget and Marketing Plan. Cultivate strong client relationships through attention to detail, promptly follow up, and demonstrating empathy for customer perceptions and needs while maintaining professionalism. Generate periodic sales reports that highlight sales volume, potential sales, and proposed client base expansion areas. Foster effective communication and teamwork across departments. Engage in prospecting activities, manage incoming leads, and successfully close sales. Facilitate clients familiarization with hotel facilities. Requirements: Minimum of 2 years sales experience within a multinational organization, with a proven track record in sales. Proficiency in preparing RFP’s (Request for Proposal), MICE and group contracts/ B2B contracting. Self- driven and motivated individual with excellent interpersonal,...
Jun 11, 2024
Full time
PARKROYAL Penang Resort PARKROYAL Penang Resort, Batu Ferringhi, Penang., Batu Ferringhi, Penang, Malaysia
Responsibilities: Change bed linen and make beds. Replace used towels. Sweep and mop floors. Vacuum carpets. Dust the furniture. Replenish bath care products (e.g. soap and shampoo). Restock beverages and food items in the mini-bar. Clean public areas, like corridors. Report any technical issues and maintenance needs. Address guests' queries (e.g. on additional services). Assist guests retrieve lost items. Ensure all assigned rooms are clean and tidy by the end of the shift. Follow hotel security guidelines. Previous work experience as a Room Attendant or Maid. Experience with industrial cleaning equipment and products. Requirements: Excellent physical health and stamina. Flexibility to work in shifts. Able to work with little or no supervision while meeting high-performance standards. Solid organization skills. Minimum SPM/O level or equivalent; relevant training is a plus.
Jun 11, 2024
Full time
PARKROYAL Penang Resort PARKROYAL Penang Resort, Batu Ferringhi, Penang., Batu Ferringhi, Penang, Malaysia
Responsibilities: Maintain professional standard in grooming and customer service. Build and maintain professional relationship with existing and new clients. Professionally represent the company to the public. Carry out beauty treatments with care and follow company's standard. Equipped with knowledge about the variety of spa services in the market ranging from body treatments, facials, massages, waxing, and manicure/pedicure. Promote and sell products suitable for client's needs. Give excellent and personalized customer service while handling treatments and consultations. Determine and knowledgeable on any promotion/product launches or any new happening.  Maintain hygiene and equipment and sample inventory of products. Acknowledge and respond to customer enquiries, needs, and expectations.   Requirements: Proven work experience as a Spa Manager. Strong administrative and organization skills Familiarity in sales...
Jun 04, 2024
Full time
PARKROYAL Penang Resort PARKROYAL Penang Resort, Batu Ferringhi, Penang., Batu Ferringhi, Penang, Malaysia
Responsibilities:  Responsible for creating memorable guest experience. Anticipate guest needs and build rapport with customers. Attend to inquiries and handle guest complaints professionally and diligently. Strong upselling skill. Follow up on guest comments to establish solutions appropriate to problems highlighted. Maintain the Front Office information folder with up-to-date information on rates, programmes, special benefit cards, GHA programmes, Pan Pacific Hotels Group details, etc. Continuously strive to meet Front Office objectives, i.e. up-selling, express check-out, guest history preferences etc.    Requirements: Proven experience as a Front Office Duty Manager. Fluent in both spoken and written English, Malay and Mandarin is an advantage, knowledge of additional languages is a plus. Computer literacy - Opera PMS, MS Office. A customer-oriented and professional attitude. An outgoing personality. Excellent communication abilities....
Jun 04, 2024
Full time
PARKROYAL Penang Resort Batu Ferringhi, Penang, Malaysia
Responsibilities: Prepare a wide variety of goods such as cakes, cookies, pies, bread etc. following traditional and modern recipes. Create new and exciting desserts to renew our menus and engage the interest of customers. Decorate pastries using different icings, toppings etc. to ensure the presentation will be beautiful and exciting. Manage stocks for baking ingredients such as flour, sugar etc. and make appropriate orders within budget. Inspect quality of material and condition of equipment and devices used for cooking. Guide and motivate pastry assistants and bakers to work more efficiently. Maintain a lean and orderly cooking station and adhere to health and safety standards. Requirements: Proven experience as Pastry Chef, baker or relevant role. Great attention to detail and creativity. In depth knowledge of sanitation principles, food preparation and baking techniques. Working knowledge of baking with ingredient limitations...
Jun 04, 2024
Full time
PARKROYAL Penang Resort PARKROYAL Penang Resort, Batu Ferringhi, Penang., Batu Ferringhi, Penang, Malaysia
Responsibilities: Operate and maintain boilers to ensure uninterrupted production and optimal efficiency. Monitor boiler performance, conduct routine maintenance, and troubleshoot issues promptly. Ensure compliance with safety regulations and meticulous record-keeping. Perform general and emergency repairs and maintenance on all plant and equipment related to boilers. Conduct regular inspections of boilers and other equipment. Document inspections required by government authorities. Schedule and carry out preventative maintenance inspections and repairs. Address any issues promptly to prevent downtime and ensure safety.  Requirements: Hold a valid Boilerman Grade II or I Certificate issued by Suruhanjaya Tenaga Malaysia. Familiarity with boiler operation and maintenance procedures. Proven ability to work independently and take initiative. Self-motivated and able to manage tasks efficiently. Ability to coordinate tasks and prioritize work effectively....
Jun 04, 2024
Full time
PARKROYAL Penang Resort Jalan Batu Ferringhi, 11100 Batu Ferringhi, Penang, Malaysia
Responsibilities: Develop visually compelling designs for print and digital platforms, ensuring brand consistency Ensure all designs and visual elements align with the company's brand guidelines Work closely with the marketing team to maintain a consistent visual identity across various channels Collaborate with cross-functional teams to understand design requirements and deliver creative solutions Any other projects/duties as and when assigned by Director, Sales & Marketing and/or Marketing & Communication Manager  Requirements: Able to communicate well in English and mandarin, both written and spoken Any other projects/duties as and when assigned by Director, Sales & Marketing and/or Marketing & Communication Manager Create engaging marketing collateral, including brochures, banners, social media graphics, and other promotional materials To have video editing skills using motion graphics, visual effects, and other elements to enhance...
Jun 04, 2024
Full time
PARKROYAL Penang Resort Batu Ferringhi, Penang, Malaysia
Responsibilities: Organize and coordinate security operations for specific events. Coordinate staff when responding to emergencies and alarms. Review reports on incidents and breaches. Investigate and resolve issues. Requirements: Proven experience as security supervisor  or similar position. Knowledgeable using relevant technology and equipment (e.g. CCTV). Familiarity in reporting and emergency response planning. Solid knowledge of security protocols and procedures. Outstanding communication and interpersonal skills. Committed and reliable. Minimum 2 years experiences in similar field.
Jun 04, 2024
Full time
PARKROYAL Penang Resort Batu Ferringhi, Penang, Malaysia
Responsibilities:  To assist the kitchen cooking staff in their daily food preparation by ensuring that the staff concerned are equipped with the necessary kitchen equipment which are in good working conditions.  To manage the hotel’s inventory in respect of all chinaware, glassware, silverware, flatware and hollowware. To conducts regular stock take and ensures that all these items are kept in clean and hygienic conditions.  Introduces and monitors control procedures to reduce breakages and losses.    To oversee the cleaning of kitchen premises so as to maintain high level of hygiene standards in the kitchen areas. Ensures that all health and hygiene regulations and practices are observed.   To supervise the proper removal of waste from the kitchens.  To ensure that stewarding staff carries out their task according to the SOP.
Jun 04, 2024
Full time
PARKROYAL Penang Resort PARKROYAL Penang Resort, Batu Ferringhi, Penang., Batu Ferringhi, Penang, Malaysia
Responsibilities: To oversee the day to day operations of the restaurants and also to take on the responsibilities of the Restaurants’ operations. To ensure that service is carried out in line with standard operational basics. To maintain the outlet in a clean and tidy manner at all times. To have a working knowledge of the business plan for the restaurants.   To plan for the peaks and trough in business levels, annual leave of your team members, purchase of replacement items and promotions. To implement Standard Operational Audits - that is to ensure that the operational basics are being carried out. To train all staff and ensure standards are always met. Requirements: Willing to work long hours. Physically fit. Flexible and adaptable to different working locations. Computer knowledgeable. People and customer oriented. Motivator and self-starter. A good team player. Displays initiative and creativity.